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Bill is way too high

Regular Visitor

Bill is way too high

Very dissatisfied with the cost of my Xfinity services.  I don't understand why a long time customer (since 1977) has to pay more than newer customers!  I need to get my bill lowered asap. Please help, how can I get my bill down?

Official Employee

Re: Bill is way too high

Hi @crochetlots


I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate again. Please send me a private message verifying your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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