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Bill credited last month but being charged for it this month?

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Bill credited last month but being charged for it this month?

My last month's balance was $194. It said it was credited $40 to cover internet data overages (I am assuming this is using 1 of my "grace" overages).

Since it said it was credited the $40 I only paid the $154 that said was due. However, this month's bill doesn't seem to be accounting for that. Now my bill for this month is carrying forward that $40 as a starting balance?

Considering the company's policy to wave data overages right now:
A) Why is there this $40 "balance forward" this month? Shouldn't it get waived?
Should this count against one of my "grace" overages?
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Re: Bill credited last month but being charged for it this month?


@Ryan83 wrote:
My last month's balance was $194. It said it was credited $40 to cover internet data overages (I am assuming this is using 1 of my "grace" overages).

Since it said it was credited the $40 I only paid the $154 that said was due. However, this month's bill doesn't seem to be accounting for that. Now my bill for this month is carrying forward that $40 as a starting balance?

Considering the company's policy to wave data overages right now:
A) Why is there this $40 "balance forward" this month? Shouldn't it get waived?
Should this count against one of my "grace" overages?

Apologies for the issue and the experience that you described above. I reviewed your account and I can see the issue. We have applied a $40 credit on the account..

 

Apologies again and thanks for your patience.

 

 


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Re: Bill credited last month but being charged for it this month?

It's even saying my previous bill was paid in full.
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Re: Bill credited last month but being charged for it this month?

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