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Bill/Services/Need to Lower Bill

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Bill/Services/Need to Lower Bill

My cable was turned off today because I'm behind a month. I am currently unemployed and I really need to lower this bill. I paid last months bill to have service restored. When I click anything about changing my bill, it says I already have a order in place, but all I did was pay my bill. What's going on? Did it just add me to another contract without telling me? I cant get rid of AMC Premiere or the Karaoke channel's. I dont remember ever signing up for karaoke to begin with.