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Big orange cable running through back yard

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New Poster

Big orange cable running through back yard

There is a big orange cable running through my back yard after the installation. It looks like they forgot to bury the drop. Additionally, they didn't install the coax cable outlet, so I had to call and set up another installation apointment.
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Diamond Problem Solver

Re: Big orange cable running through back yard

It usually takes a couple of weeks to get it buried. The second technician should be able to confirm it’s been setup

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Official Employee

Re: Big orange cable running through back yard

Hello Jw271. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with submitting a ticket to our our local Drop Bury team who can get this buried. To get started, please send me a private message and include your full name so I can assist you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!