FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi Steven82, I will gladly review this further for you, but will first need to look up your account. Could you please send me a private message with your account information (Your name, address and account number).