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Best way to get help to lower my bill?

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Best way to get help to lower my bill?

Hello, like many here, my bill has gotten to be too high for us to afford. due to our income being  cut due to an unexpected lay off so I am wondering what the best way to get help lowering our bill may be? We are not in any kind of Promo and havent been for quite some time (3 yrs i think)- it is just getting to be too much for us at this point. I know that I have in the past that messaging a comcast employeee on here could get better results than trying to call in . I was able to do this in 2015 with the help of ComcastZach in a similar situation, but do not know if he is still around or if this is still a viable option? Any help would be greatly appreciated. Thank you