I was paying over $180 a month for tv and internet and was only offered a deal that was $10 cheaper but I also had to sign a 2 year agreement. So I set up to cancel service. When I called back to see how much it would be to keep the internet an extrememly polite customer service rep said it was $60 to keep the internet I already have, so I agreed to that. But then the system wouldn't allow her to put the order in and she had to transfer me. The rep she transfered me to said she would make the change, but it would be $93 a month. I didn't take the deal and left my cancellation set the way it was. My question is, does anyone know if this is normal or if I'm being ripped off? I called AT&T and they said they can get me similar internet for $50 and it includes the modem.
Yes, AT&T said it was their introductory price. 12 months I believe. Both companies know what a pain it is to switch and think they can continue gouging you. However, I would rather go through the hassle and keep playing the game than overpay $40-$50 every month. I just wish I could be given an average deal and stick with one company, but it doesn't pay to be a loyal customer.
Hi jawagg and Mr-E. We appreciate you visiting and posting on the Xfinity Forums. We certainly value your business and don't want to see you go. Regarding promotional discounted offers, We offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. I can assist you both with an account review to see if there are any offers available to better suit your needs. Please send me a private message and include your full name so I can assist you.
That's a shame. To update you on my status... Comcast employee JoeTru was very polite and tried to find me a better deal but wasn't really able to come up with anything. He could knock 10 bucks off my bill if I signed a 2 year contract but that was it, with no other incentives. I know you said to be careful with AT&T, but I think I'm going to have to give them a shot.
Hi jawagg. Thanks for posting the update. We truly appreciate your valued long term business. I can assure you I have quoted the best offer available for the services you want. If you want to go over the options to change your services to lower the price further, feel free to reach anytime.
Hi Mr-E. Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. Our team is dedicated to providing support here in the Forums, in as timely manner as possible. We try to get to everyone who creates a post and requests support, as quickly as possible. My apologies if you sent me a PM, and I have not responded to you just yet. I see my colleague ComcastMartin replied to you via private message last night. Please respond, and we would be happy to assist. You are indeed a valued customer, that we look forward to serving.