I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi josav. We apologize for the big let down. I can assist with reviewing your account, and pending install that was missed and work to get you back on the install schedule. Please reach out to me via private message and include your full name, service address, and account number so I can assist you.
To send me a private message, click my name (ComcastJoeTru) and click Private Message Me.
To send a Private Message click on ComcastJoeTru's name in his post above and then click on Private Message Me.
@josav You need to send the information to ComcastJoeTru, not to me.