Community Forum

Being ignored

New Poster

Being ignored

It has been one week since the Xfinity tech came out and made a mess of the side of my house and left a low hanging cable blocking my driveway. Xfinify has failed to come out for 3 appointments. Now on the phone after being on hold for 20 minutes I get hung up on. Has happened38086044_10156815288553938_7204754789467422720_o.jpg37852832_10156815288623938_5840688595190415360_n.jpg37993826_10156815288688938_5689897434503708672_o.jpg38057378_10156815288743938_4238582093459750912_o.jpg38036915_10156815288848938_4779251749414240256_o.jpg 4 times today alone.

Official Employee

Re: Being ignored

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!