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Being charged monthly for a modem I own

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New Poster

Being charged monthly for a modem I own

I turned in my modem at least 3 years ago and bought my own.  I noticed on my bill this month that I am being charged for a modem rental.

I went back through July 2018 (as far as my bills go back on the Comcast website) and I see I have been charged all this time!!  How do I go about getting a credit on my account?

 
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Official Employee

Re: Being charged monthly for a modem I own

Hi, sandralee00. Oh no! I can take a look and see what we can do to help you out with the billing discrepancy. Please send me  PM with your first and last name. We will continue from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you!


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