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Being billed for and paying for returned equipment

Regular Visitor

Being billed for and paying for returned equipment

When we moved over to HD technology, I returned our dha box to the local service center.  This was several years ago.  I thought it was taken care of.  I was checking my bill a few months ago and noticed that I was getting charged for non-returned equipment.  I went through chat then and the tech I spoke to said it was resolved.  I checked again this month and I'm still getting billed for it.  What do I need to get this resolved.  I do not have the receipt as it was several years ago.  Thanks for the help.

Expert

Re: Being billed for and paying for returned equipment

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Being billed for and paying for returned equipment

Hi eltontodd. I can assist with submitting an equipment research ticket so we can hunt down this missing box. Please reach out to me via private message and include your full name, service address, and account number so I can assist you. To send me a private message click my name (ComcastJoeTru) and click Private Message Me.