So I purchased comcast internet last night. Was promised 100mbps at $44.99. Confirmed it with 2 sales reps mulitple times. There was a 25mbps for $39.99 on-line, but I thought the extra $5 was worth it for the 100mbps at $44.99. So I gave my verbal confirmation and reviewed the terms and again confirmed that I was getting 100mbps at $44.99. Fast forward to this morning and my account is saying I only have 25mbps at $44.99. Also checked my download speed with the comcast speed test and its at 25mbps. Called the billing department, then sales department and nobody can do anything about it. Opened a dispute, but they said they'll need to listen to the phone recordings and get back to me once they complete an investigation. Am I out of luck? Do I have any recourse?
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I had recently changed from Internet only to a TV/Internet promo package. My "new" service came with a 30 day period in which I could cance lanytime in that 30 day period and not have to pay any Early termination Fees or anything other than the days I had actually used the service, I decided it was not for me and cancelled in the window and went back to Internet only with no issues.
If after a phone review your issue is not resolved in your favor, you should able to do this also. They also, as far as I know, offer a 30 day guarantee (see link below) where they will refund any charges if you were not happy with the plan. I did not try to avail myself of this as I chose to try something and believe paying for service during a trial period is the right thing to do (outside of something truly deceitful by the vendor)
Thanks for your reply. Will I qualify for New customer promotions online if I cancel within 30 days and reapply? The online options are better than what was offered to me over the phone, but they say they are for new customers only.
I honestly don't know. If I were to guess, I would say no as even a brief usage would disqualify you as a new customer. Good luck.
Hi orangefamily, thank you for reaching out and apologies for your recent experiences. I can assist going over current promotions with you and will send you a private message for further information.
orangefamily, I'm glad to hear you were able to get this resolved. Post again if you need help!
Sorry for the experience you've had while trying to get this taken care of. I would like to review your account and make this right for you. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address, and the account number associated with your services.