Hello - The wires between the pole in the alley and my house have separated and are badly sagging. They are now spread out about 10-15 feet from each other. We live in a 4 story condo building with a sunken yard so when the technician came out to fix said that they would need a bucket truck.
I can't figure out who to call or contact to set up an appointment to get this fixed.
Any help much appreciated!
Hello EleanorG. We appreciate you visiting and posting on our Forums. I can help submit a ticket to our local team who can coordinate getting the sagging wires repaired. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.