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Badly sagging wires

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Badly sagging wires

Hello - The wires between the pole in the alley and my house have separated and are badly sagging.  They are now spread out about 10-15 feet from each other.  We live in a 4 story condo building with a sunken yard so when the technician came out to fix said that they would need a bucket truck.  


I can't figure out who to call or contact to set up an appointment to get this fixed.

Any help much appreciated!

Thank you,


Official Employee

Re: Badly sagging wires

Hello EleanorG. We appreciate you visiting and posting on our Forums. I can help submit a ticket to our local team who can coordinate getting the sagging wires repaired. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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