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Bad service?

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New Poster

Bad service?

I moved to another apartment and ever since then, I’ve been having difficulties with my services. Being told different things every time I call customer service. Was told a technician was suppose to appear today. Now they told me he cannot appear until a month from now. I’m very, very, very disappointed.
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Official Employee

Re: Bad service?

Hello Nocturnal1222. We appreciate you visiting and posting on the Xfinity Forums. Apologies your service has performed how you would expect. I can assist with troubleshooting your service issues and also look into when a technician can be scheduled to come to your home. Please reach out to me via private message and include your full name so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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