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Back Office Provision Error

Frequent Visitor

Back Office Provision Error

I joined comcast a month ago.  TV works in the rooms that I have set top box, Internet works.

 

I cannot get the streaming working from day one - on the iOS devices I get the error "Back Office Provision Error" on the windows PC with Chrome I get failure.  I also cannot get get to work on any of the Rokus.  Leaving me with TV in main rooms.

 

I called Comcast customer support and they despatched a tech to my house (I didnt understand the reason) the called customer support and they said I need to call Comcast customer service and add streaming services to my account.

 

I called Comcast customer support and the said that I do have streaming services as part of my account - the said there was an outage in the area for streaming services.  I talked with my neighbor who also has streaming services from comcast - he confirmed that streaming services was operational in the area.

 

Looking through the forums I see people with similar issues and Comcast support reps saying to DM them with their account details.   I also asked for help in those message chains but they are not being responded to.  I was looking to DM those customer service reps - but i see several messages from Comcast saying not to DM.

 

I do not know what to do - the phone support doesn't work and not I am not getting response to my forum posts - what should I be doing ?  I am at a complete loss.

Frequent Visitor

Re: Back Office Provision Error

Also to add that I cannot get to "my account" the error message from the iOS app is "you are logged in but we are unable to access your account details. would like to try again?"  I try again but same error message.

 

when I go in via the wbepage - i get the three dots and doesnt go beyond that.

 

Thanks 

 

Official Employee

Re: Back Office Provision Error

Hello AndyPW, I am more than happy to assist you with logging into your apps and online services. To better assist you please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".

New Poster

Re: Back Office Provision Error

Hi,

 

I’m having the same back office error.  Did you ever get this issue resolved?  I’d love to know the solution to fix my problem.

 

Thanks!

 

Official Employee

Re: Back Office Provision Error

Digirati wrote: Hi,

 

I’m having the same back office error.  Did you ever get this issue resolved?  I’d love to know the solution to fix my problem.

 

Thanks!

 

Hi, I can assist you with getting your provisioning error cleared up. Please send me a private message with your full name and account number. 

Frequent Visitor

Re: Back Office Provision Error

Nope - no resolution.

Official Employee

Re: Back Office Provision Error

 

AndyPW wrote: Nope - no resolution.

 

Please follow up with me via PM and we can continue there. 

Regular Visitor

Re: Back Office Provision Error

Just got Xfinity yesterday and I have the same error. Very frustrating. Can someone help?
Official Employee

Re: Back Office Provision Error

 

cekelly205 wrote: Just got Xfinity yesterday and I have the same error. Very frustrating. Can someone help?

 

I can assist you with getting this error cleared up, please send me a private message with your full name and account number. 

Regular Visitor

Re: Back Office Provision Error

PM sent. Thank you.
Official Employee

Re: Back Office Provision Error

 

cekelly205 wrote: That worked! You the man! The people on the phone wanted to send a tech to my house. No idea how that would help! Huge help!!!

 

I am glad that we were able to get this resolved for you, have a good day. 

New Poster

Re: Back Office Provision Error

I am getting the same error message. Any solutions. Please help. 

Official Employee

Re: Back Office Provision Error

 

Afam wrote: I am getting the same error message. Any solutions. Please help.

 

I can assist you with getting this error cleared up, please send me a PM with your full name and account number to get started.  

New Poster

Re: Back Office Provision Error

I am having the exact same error with my streaming service. I even tried to PM Amir but there wasn’t an option when I clicked their username.

Please help!
New Poster

Re: Back Office Provision Error

I’m getting the same Back office provision error
Official Employee

Re: Back Office Provision Error

 

Thedrydens wrote: I am having the exact same error with my streaming service. I even tried to PM Amir but there wasn’t an option when I clicked their username. 

 

I sent a private message to you, please provide your full name and account number there.

 

 

xman87 wrote: I’m getting the same Back office provision error

 

I can assist you as well, please send me a PM with your full name and account number.