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Arris Surfboard SB7580-AC Firmware Update

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Re: Arris Surfboard SB7580-AC Firmware Update

Authorized Vendor

Re: Arris Surfboard SB7580-AC Firmware Update


@Sgt_Engee wrote:

IMPORTANT EDIT! :

The Arris rep also told me that if I was to factory reset the modem, the McAfee security software would turn itself back on. So if you need to factory reset your modem, be prepared to make another call to Arris.


So this is correct, this was my mis-understanding of "subsequent firmware upgrades” vers “factory reset” but users will get to the page that they can either accept the terms or opt-out of it..  They will not have to call into ARRIS support at this point.. 

 

Bottom line:

  • Device upgrade:  user will not need to do anything..
  • Device factory reset:  user can either accept the terms or opt-out of it via a landing page..
-------------------------------------
Network Engineer, IP Engineer, Docsis..; the views expressed on this post are mine and do not necessarily reflect the views of my employer..

Gamer.. Living the dream one catastrophe at a time Smiley Happy ..
New Poster

Re: Arris Surfboard SB7580-AC Firmware Update

Can someone direct me on how to get this firmware upgrade push to my SB7580-AC? I called Arris Customer support says only cable provider and Comcast tech support says they upgraded all software but when i check firmware version it is not beed updated.

New Poster

Re: Arris Surfboard SB7580-AC Firmware Update

As "The IT Crowd" would ask, " Have you unplugged it and plugged it back in yet?"  Sorry, saw the chance to say it and could not resist.  ;-)

 

Authorized Vendor

Re: Arris Surfboard SB7580-AC Firmware Update


@rreamon wrote:

Can someone direct me on how to get this firmware upgrade push to my SB7580-AC? I called Arris Customer support says only cable provider and Comcast tech support says they upgraded all software but when i check firmware version it is not beed updated.


What code do you have on your device?  The bootfile has a upgrade statement on most devices so rebooting would get the device to the latest build that Comcast has approved..

-------------------------------------
Network Engineer, IP Engineer, Docsis..; the views expressed on this post are mine and do not necessarily reflect the views of my employer..

Gamer.. Living the dream one catastrophe at a time Smiley Happy ..
New Poster

Re: Arris Surfboard SB7580-AC Firmware Update

Is there any update expected or to be roll out soon Form comcast to disable this ?

New Poster

Re: Arris Surfboard SB7580-AC Firmware Update

I contacted arris via chat as well and they removed the shp.

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New Poster

Re: Arris Surfboard SB7580-AC Firmware Update

Had an issue Aug 8, 2018 where McAfee issued a change on their end. This caused my wifes iPad and iPhone to get blocked by McAfee's "Secure Home Internet Service" software imbeded on my Arris SB7580 modem/router. I own this modem/router. All web requests redirected to "blockpg.prod1.shp.mcafee.com on both devices. All other devices on my network were fine. This wasn't anthing Comcast did or code pushed to my device. The fix was to call Arris 877 466 8646 tech support. Here is what you need to do to resovle this issue.

1 get the model number and serial number from your modem/router

2 Login to the router and backup the configuration file to a PC (if you don't do this you will need to manually confugure the router).

3 call Arris for support 877 466 8646

4 Need to reset the router to factory defaults using a paper clip (hold for 20 seconds)

5 get the factory default SSID and Password off the device and connect your PC to the WIFI

6 Login to the router with the default userid=admin and password=password

7 restor your backed up configuration

Hope this helps......