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Are Questions Answered in Order of Post Date?

Contributor

Are Questions Answered in Order of Post Date?

I read an explanation where a Customer Expert stated Comcast queued questions and gave answers in the order received by Official Employees. However, I see a problem similar to my own posted today (9/30/2019) and replied to today (while I have waited for such an acknowledgment due to reasons of preferred written communication and documentation). Is there definitive clarity regarding this topic or was the answer of order queue incorrect?