** Note: For reasons unexplained, a message very similar to the one below posted previously on these forums was marked “solved” without any direct response by Xfinity. It is vital all Xfinity subscribers are aware of this issue, as there is just cause here for a class-action lawsuit, so I will continue to post this (edited slightly) until it is satisfactorily resolved **
To any Comcast employee with the courage and dignity to respond honestly to the issue of why precisely Xfinity is one of only two major national subscription television providers to prevent user access to the NickJr AppleTV app: (1) Via xfinitystream (to which complaining customers are ultimately directed for access to said on-demand streaming content), there are a total of three (3) on-demand episodes available for streaming of Paw Patrol (out of 104 produced by Spin Master since series launch in 2013), (2) the Nick Jr AppleTV app specifically calls out in the “How it Works” page that if you are a television subscriber to Nick Jr, you have access to all unlocked content to all Nick Jr content simply by way of authentication of your subscription television service. (3) Though AT&T Uverse, CenturyLink Prism, Cox, DirectTV, Dish, Frontier Communications, MediaCom, Optimum, Spectrum, Suddenlink, Verizon Fios, and Wow! television subscription providers are listed for authentication to unlock all available Nick Jr app AppleTV content, Xfinity (easily among the nation’s largest television providers) is not. (4) Thus, though Viacom (parent to Nick Jr) via its content distrubtion app asserts plainly to customers an entitlement to their service, Xfinity customers are denied this entitlement... even as Xfinity again has raised its rates under the auspice of “providing consumers with better service and a wider array of content”. (5) Further, that Spin Master itself is listed under copyright alongside Viacom (parent to Nick Jr) screams of evidence of the resultant consequences to the reversal of net neutrality.
Comcast/Xfinity may indeed defend vigorously it will not throttle speeds and will treat all content equally, but by any good faith legal interpretation, this is incontrovertible evidence of Comcast hand-picking the streaming content accessible via an app devoid of the advertising revenue it would otherwise receive by requiring viewers to watch the episodes on the actual channel.
I offer the challenge of a direct, point-to-point response, Comcast. Rebrand your customer service as “comcastcares” as you will, but history has repeatedly shown the opposite when you are identified for putting your profit margin ahead of your customers.