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Another Remove Old Modem from Account Question

New Poster

Another Remove Old Modem from Account Question

I'm hoping someone from Comcast can assist on getting an old modem removed from my closed Comcast account so i can recylcle it.   I called Customer Service but I was given the run around. If someone could assist I would be very grateful.

New Poster

Re: Another Remove Old Modem from Account Question

Anyone from Comcast can help me please???

Official Employee

Re: Another Remove Old Modem from Account Question

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Another Remove Old Modem from Account Question

I sent you a private message. Still waiting for you to respond. Thanks.

Official Employee

Re: Another Remove Old Modem from Account Question

Thank you for providing your information, looking at this account I don't see a modem on it anymore. And the account is closed, is this correct? 

New Poster

Re: Another Remove Old Modem from Account Question

Yes, the account is closed but the modem is locked according to the lady I sold the modem to.

Official Employee

Re: Another Remove Old Modem from Account Question

Do you have the MAC number by any chance? I can check to see if it's somewhere else.

New Poster

Re: Another Remove Old Modem from Account Question

I have my Amazon receipt if you need proof that this was purchased fully from me and not rented.

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New Poster

Re: Another Remove Old Modem from Account Question

Were you able to check?

Official Employee

Re: Another Remove Old Modem from Account Question

Looking at your closed account, I don't see any modem attached to it anymore. 

New Poster

Re: Another Remove Old Modem from Account Question

Then why is my old moden locked? Can you please resolve this? We are not getting anywhere...

Official Employee

Re: Another Remove Old Modem from Account Question

If the modem isn't associated with your account anymore, we wouldn't be able to do anything. I can look to see if it is tied with an account in our system, but I would need the MAC address and serial number. 

New Poster

Re: Another Remove Old Modem from Account Question

I put a picture of the serial number and MAC number days ago. Do you see the picture? All the info you are asking is there.