I'm hoping someone from Comcast can assist on getting an old modem removed from my closed Comcast account so i can recylcle it. I called Customer Service but I was given the run around. If someone could assist I would be very grateful.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
Thank you for providing your information, looking at this account I don't see a modem on it anymore. And the account is closed, is this correct?
If the modem isn't associated with your account anymore, we wouldn't be able to do anything. I can look to see if it is tied with an account in our system, but I would need the MAC address and serial number.