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Almost daily outages 31302

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Almost daily outages 31302

Almost every day I have an internet outage which takes out tv as well. I can not get any clarification on why this is happening so much. The automated call says basically we know about the outage tough luck and hangs up. Sometimes the outage is very brief 5 to 10 minutes, but the map gives a 4 hour fix time. Sometimes it is half an hour or so. But it is CONSTANT. Is anything going on in 31302? How long is this going to go on?