For real-time support:
1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
They are also responsive on Twitter and Facebook.
Hello Suzyq65. Thank you for joining the Xfinity Forums and for creating your first post. I can assist with reviewing your account's billing and service rates. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.