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Agent chat not available--help with account?

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Agent chat not available--help with account?

Good morning, 

 

I purchased phone and internet and have received nothing, not even an indication as to whether my self-install kit has shipped.  The chat bot directs me to chat with an agent, but that function is not available.  

 

Can you please let me know when I can expect to have phone and internet, and whether I can speed things along by getting my own modem?  Without internet, my family cannot work remotely, order groceries, etc.  We are not supposed to leave the house. 

 

Thanks in advance for your help at this complicated time.