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Affected by Coronavirus Pandemic

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New Poster

Affected by Coronavirus Pandemic

Our household income has been decreased because of Covid-19.  We can't pay our bill and fear late charges.  When I called to report this, the customer service agent said there is nothing that can be done.  Is this true?

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Regular Visitor

Re: Affected by Coronavirus Pandemic

Please visit the site for more information: https://comca.st/3aiOxV7. There you will find a section dedicated to Billing and Payments.

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Official Employee

Re: Affected by Coronavirus Pandemic


@Daveandkari1987 wrote:

Our household income has been decreased because of Covid-19.  We can't pay our bill and fear late charges.  When I called to report this, the customer service agent said there is nothing that can be done.  Is this true?


We understand that Xfinity Internet and Xfinity Voice services are critical for connectivity, so for a limited time we will not be suspending these services for any customer not able to pay their bill.

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).

 

Additional details here: https://www.xfinity.com/prepare


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