Community Forum

Advertising 400Mbs x1 tripple play package, but refusing to honor the offer when signing up for it

New Poster

Advertising 400Mbs x1 tripple play package, but refusing to honor the offer when signing up for it

Advertising 400Mbs package for 169.99, but indicating it is an "advertising error", then selling you the same deal with 250 Mbs.

 

Disappointed to say the least....400mbs.JPG

Official Employee

Re: Advertising 400Mbs x1 tripple play package, but refusing to honor the offer when signing up f...

Hi waggellum. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account and check to see if we can access this offer or similar. To get started, please send me a private message and include your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Advertising 400Mbs x1 tripple play package, but refusing to honor the offer when signing up f...

Hello waggellum. Thanks for private messaging us and allowing us to discuss your options. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!