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Address not showing in xfinity database

Regular Visitor

Address not showing in xfinity database

I was told that my ticket to add service to new location is closed.  There are cables in the home.  I have to go to Spectrum but I want to stay with Xfinity.  I see people being helped here and hope some one will help me to have my address added to xfinity database,

Expert

Re: Address not showing in xfinity database


mich_christ644 wrote:

I was told that my ticket to add service to new location is closed.  There are cables in the home.  I have to go to Spectrum but I want to stay with Xfinity.  I see people being helped here and hope some one will help me to have my address added to xfinity database,


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Expert

Re: Address not showing in xfinity database


mich_christ644 wrote:

I was told that my ticket to add service to new location is closed.  There are cables in the home.  I have to go to Spectrum but I want to stay with Xfinity.  I see people being helped here and hope some one will help me to have my address added to xfinity database,


Spectrum and Xfinity do not service within the same area so you won't be able to stay with Xfinity/Comcast.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Visitor

Re: Address not showing in xfinity database

I was told by Comcast that there is no xfinity service.  Only Spectrum is serving that area.  If I have to have xfinity service, I will have to pay $1800 as half of the cost to install new fiber cables.  I said I am not that desperate to pay $1800 for comcast service.  They also said only one cable service can be in one area.  As there is spectrum, I cannot have xfinity.