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Address not in database?

New Poster

Address not in database?

I have now spoken to three different people who told me Xfinitiy wouldn't cover my new address, which I know it does because they cover my upstairs neighbor. I finally spoke to someone who said that she would put in a request to have it added and that she would get back to me, but that was three days ago.  I don't believe that this will get taken care of without more effort on my part. So, will someone please make sure this happens.