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Account

Just for information purposes: I was trying to find my tv package to figure out why sundance was not working and though I was logged in under my name, the screen logged me out and logged me back in under a different user name (NOT MY ACCOUNT) which if I were a mean person would have given me access to their entire account! This should not be happening and is scary considering I was just hacked online less than one month ago. This needs to be checked folks!!!! By the way I logged out of that other account immediately!

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Expert

Re: Account

I just checked my own account. I got in without problems, but was asked for aditional security question.

 

I suggest you both check your own computer systems. You may have been hacked before without noticing.


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Official Employee

Re: Account

Hey @fontz2001

 

Thank you for letting us know. This is definitely a concern that we want to look into right away so we can determine how this happened and make sure it doesn't happen again. Can you send me a private message with your first and last name? Click on "ComcastChe" and then click "send a message." 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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