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Account still not set up, had service for 2 months?

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Account still not set up, had service for 2 months?

"We're getting your account set up. Check back soon to track and activate your services"

that's the message i get when i click my account, or "view my bill", my service has been activated for about 2 months and i've been paying my bill using the "pay a bill without signing in" feature