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Account now says this account is no longer active

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New Poster

Account now says this account is no longer active

I recently ordered service with Comcast for internet. I haven't installed a modem/router yet, so I've just been using hotspots. I just got back into town and can no longer connect. When I login to my account online, it tells me "This account is no longer active." 

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New Poster

Re: Account now says this account is no longer active

Still having this problem..

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Official Employee

Re: Account now says this account is no longer active

Hi hbourg. Thanks for visiting and posting on our Forum. Apologies for our delay in getting to your post. If you still need help with your internet connection, I can help. To get started, please send me a private message and include your full name so I can assist you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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