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Account no longer active

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Account no longer active

I did not have Xfinity for 16 months and recently moved to a new address. I cannot create a new account as it says it is no longer active. How do I re-activate it?

 

Thank you.

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Expert

Re: Account no longer active


@lolaj89 wrote:

I did not have Xfinity for 16 months and recently moved to a new address. I cannot create a new account as it says it is no longer active. How do I re-activate it?

 

Thank you.


You can't use your old account.  You are now considered to be a new customer so you'll need to sign up as such.


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