Have an account for internet that had an outstanding balance on it for a couple of months, paid off the balance to try to get internet service again and now i cant shop for a new plan because it says
Please contact the account owner to continue.
and when i look at my account it says that its no longer active and no new users can be added. I dont know what to do to fix it.
Hello AgentPretzel. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your former account status and also go over new service offers with you. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.