Community Forum

Account disconnected

Highlighted
New Poster

Account disconnected

I woke up this morning and i found out that my account has been disconnected with no reason, i've never asked for anything, and i'm still leaving in the same address. Can you help

Highlighted
Official Employee

Re: Account disconnected

Hello, achichou! Welcome to the Xfinity Forums.

I'm sorry to hear your account seems to have been disconnected and I would love to look further into this so you can continue to enjoy our services! Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!