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Account disconnected

New Poster

Account disconnected

I woke up this morning and i found out that my account has been disconnected with no reason, i've never asked for anything, and i'm still leaving in the same address. Can you help

Official Employee

Re: Account disconnected

Hello, achichou! Welcome to the Xfinity Forums.

I'm sorry to hear your account seems to have been disconnected and I would love to look further into this so you can continue to enjoy our services! Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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