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Account change

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Account change

This is Barbara <Edited for violating forum guidelines: "Personal Information">.  I am contacting you to advise you that my husband, Andrew <Edited for violating forum guidelines: "Personal Information">, passed away on June 30, 2018.  I am requesting that the account be placed under my name.  How do I do this?

Official Employee

Re: Account change

Hi Barbara,


Sorry for your loss. I'd like to gather some information to see if this is something I can assist you with, or if I will need to refer you to your local service center. To protect the privacy of your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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