Everytime I try to look at options for upgrades, I get a message that says I don't have access to the account. I have changed my password, and still get the same message. I need to know what the problem is and how to fix it.
Are you logging in with the Primary account?
Hi, slpass50! Welcome to our community! As out expert Again mentioned, you probably signed in under a secondary username that doesn't have billing access. I can check your account. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.