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Account accessibility

New Poster

Account accessibility

Everytime I try to look at options for upgrades, I get a message that says I don't have access to the account. I have changed my password, and still get the same message. I need to know what the problem is and how to fix it.
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Expert

Re: Account accessibility


@slpass50 wrote:
Everytime I try to look at options for upgrades, I get a message that says I don't have access to the account. I have changed my password, and still get the same message. I need to know what the problem is and how to fix it.

Are you logging in with the Primary account?


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Official Employee

Re: Account accessibility

Hi, slpass50! Welcome to our community! As out expert Again mentioned, you probably signed in under a secondary username that doesn't have billing access. I can check your account. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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