Community Forum

Account access

New Poster

Account access

I haven't been able to access my account. It's been a few days now and I still get the "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time" message. I've tried rebooting my modem and I've tried to open my account with three different web browsers. No luck.  Can someone help me out here?

Bronze Problem Solver

Re: Account access

New Poster

Re: Account access

Ive been having this problem for a few months. Nothing works...

Bronze Problem Solver

Re: Account access

It's not on your end, it's on Comcast's.  There's nothing you can do to fix it.  Smiley Sad