Community Forum

Account Setup

New Poster

Account Setup

Tried to submit request for updated wireless modem, per letter received. And it indicated that my setup is only 50% complete.

What am I missing, and will this affect my receiving the updated modem?  


Re: Account Setup

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Account Setup


I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.