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Account No longer Active

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Account No longer Active

I recently bought xfinity internet, I have not even received my modum yet, which I chose to self-install, but for some reason I see that my xfinity account says it is no longer active. I checked my bank account but they haven't refunded me and I am confused.

Official Employee

Re: Account No longer Active

Hi @juahl661


Thank you for posting to the Xfinity Forums to bring this to our attention. I'd like to review your account and help figure out what happened so we can get your services started. Can you send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message." 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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