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Account Error Help?

New Poster

Account Error Help?

I am a brand new customer to xfinity. After making my account, verifying my email address, etc - I have yet to receive an order confirmation email (only that they have received my order). In addiiton, when I try to view my bill or click into my account on the xfinity website, I get an error that reads, "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later". I have triedclearing my cache, cookies, and different browsers. Havn't even officially started my service with Comcast and already considering switching if this isn't resolved soon.

Official Employee

Re: Account Error Help?

Hi alyssarosepratt, I would like to help with your online account. Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Account Error Help?

Hi alyssarosepratt,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!