Community Forum

Account Activation/ No Confirmation Email for Modem Order

hcm99
Regular Visitor

Account Activation/ No Confirmation Email for Modem Order

I placed an order on 8/13 for delayed shipping of a modem to my new apartment. I scheduled the modem to arrive next week (on 9/16) but I have still not received a confirmation email. Whenever I go to check my account on the xfinity website, I am still getting this message:

 

"Thanks for your purchase, ______

We're getting your account set up. Check back soon to track and activate your services."

 

How can I confirm whether or not my modem will ship? Did my order actually go through? I spoke with a Comcast representative via live chat and they said there was no account affiliated with my address, but when I went to place the order again the website told me I was a pre-existing customer and couldn't place the order.

 

Thank you so much in advance for any help you can give!