Community Forum

Accidental movie rental

Regular Visitor

Accidental movie rental

Hello,

My toddler mashe don teh buttons and somehow accidentally rented Justice League. We had no intention of renting that move and are not interested in watching it.

Is there any way we can cancel the rental and not have to pay for this? 

Thank you.

Expert

Re: Accidental movie rental

Sure an employee can help you get that removed. You may want to add a purchase PIN to each box in your home to eliminate this problem in the future. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

Re: Accidental movie rental

I haven't heard anything from Comcast. Whats the best way for me to reach out to them.

Thanks!

Official Employee

Re: Accidental movie rental

Hi Kelalan, I can assist you further from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.