A/C adapter for amplifier.

[Manfriend]

Is there anyplace I can pick up an adapter for my amplifier. I tried my local Xfinity store and they said it wasn’t available there. It’s Model: MW41-1500400 P/N: EVO-PS15400. Called the tech support number and all they would do is set a service appointment.

[xFinNoSupport]

The part is discontinued.  Not available in the marketplace.  Comcast told me only way to get one is to have service guy come to house.  Free part, but $60+ for a mandatory servic

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@Manfriend wrote:
Is there anyplace I can pick up an adapter for my amplifier. I tried my local Xfinity store and they said it wasn’t available there. It’s Model: MW41-1500400 P/N: EVO-PS15400. Called the tech support number and all they would do is set a service appointment.

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e charge.  They really hate their customers.

[Nerdburg]

Customers own the wiring, not Comcast. That includes amplifiers. Techs have a variety of amplifiers on their vans that vary with whatever stock/brand the warehouse gives them. There is no way for a phone rep to know what amplifiers are available. So if you need the amp repaired/replaced you need a tech --which generates a fee. Customers can always buy their own equipment if they don't want to pay the fee.