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500$ gift card issue

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500$ gift card issue

I have taken new xfinity account with mobile, and waitied for 500$ gift card as per promotional offer, after 1 hr waiting on call When I am checking the status and after to contacted xfinity i got a strange answer that my order got confirmed on dec 5 ,offer was there till dec 4.  Very disappointing that  its horrible and i feel like i was cheated, need assisiatance to solve ..pleae check the ticket no-045786195