Community Forum

$500 gift card - from promo still not received

Regular Visitor

$500 gift card - from promo still not received

I signed up for the $500 promo with Xfinity and still have not received my gift card.

When I called late summer I was told to wait up 6-8 weeks. Wasn't able to follow up (new job, etc.) - chatted online with customer service (for over a half hour) today and they told me to call number again.

Would appreciate assistance here if possible. I saw that a @ComcastKenF has been helpful with this issue for others.

 

Thanks in advance!

Jean

Official Employee

Re: $500 gift card - from promo still not received

 

Hello jean19, thank you for creating a post. I can provide an update on the status of your gift card, to continue please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: $500 gift card - from promo still not received

@ComcastAmir @ComcastKenF  I private messaged Amir as requested, haven't heard back or received a message in reply. Would really appreciate assistance with this. Thanks!

Highlighted
Official Employee

Re: $500 gift card - from promo still not received

 

jean19 wrote: @ComcastAmir @ComcastKenF  I private messaged Amir as requested, haven't heard back or received a message in reply. Would really appreciate assistance with this. Thanks!

 

I replied to your private message, please reach back out to me there for further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: $500 gift card - from promo still not received

jean19, I've sent the results of your promotional card investigation in private message. Please post again if you need further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!