Community Forum

$500. Gift card

New Poster

$500. Gift card

When I switched to xfinity triple play I was told if I would also switch to xfinity mobile at the same time I would receive a $500. Gift card. After three months Inasked for it and was told Inwould get it soon. Well it's been well over six months and no card.

This is very unfair and unfortunately what I expected. Comcast is just another big monopoly that will say and do whatever they need to get your business. Then pretend the offer never existed.

BTW, Istill have the brochure that the sales rep gave me that says

" switch everything now including mobile and receive a $500. gift card "

Thanks Xfinity, you got me for a two year contract and then it's over.


Re: $500. Gift card

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: $500. Gift card

Hi Mrpapa, 


This isn't the experience we want for our customers. I'd like to review your account to see if I am able to make this right. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!