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50 dollar charge

Regular Visitor

50 dollar charge

I was charged $50.00 and I'm trying to figure out why?

I set up my account and picked out the services I wanted two days ago. I opted for the FREE self-installation box and I picked use your own router.

I don't move into my apartment until a week from now.

So this random charge of $50.00 is completely out of nowhere because I did not see anywhere where it said you guys would charge me this.

 

Expert

Re: 50 dollar charge

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: 50 dollar charge

 

Hi AirDavis, I am more than happy to look into this for you and explain the charges to you. First I will need to verify some information so that I can access your account, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: 50 dollar charge

This exact thing happened to me. When I called customer support all I was given was a vague "it's a deposit." Can someone PLEASE explain this before I cancel my service before it begins.
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Official Employee

Re: 50 dollar charge

Hi Mattkenn, 

 

I can review your account and help provide an explanation for the charge. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!