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30-day money-back guarantee

New Poster

30-day money-back guarantee

I'm unable to get a refund for the 30-day money-back guarantee.

 

My service started August 8 and I canceled September 6, which should be within that window.

 

The phone agent said my service started August 3rd, when I placed the order - even though the self-install kit didn't arrive until August 7.

 

Shouldn't it be for 30 days of actual TV service?

 

Thanks

New Poster

Re: 30-day money-back guarantee

Why has customer service not responded?

How can I get the 30-day money-back guarantee for 30 days of actual service?

 

Official Employee

Re: 30-day money-back guarantee

Hello BBVO, thank you for reaching out and welcome to our community.  I would like to look into your account further for you and review any open tickets/notes.   Could you please send me a private message with your full name to begin.

 

Thank you


I am an Official Comcast Employee.
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Official Employee

Re: 30-day money-back guarantee

Hello, we haven't heard from you but please don't hesitate to reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!