Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
Do you know how long it usually takes to receive a response?
They had some light staffing over the weekend. They should be catching up soon on escalations. Hang in there!
Welcome to the Community Forum. Sorry for the issues you've had while trying to get your services activated. I'd like to review your account to see how I can help make this right. To protect the privacy of your account, please send me a private message verifying your first and last name, and the name of the account holder if it's different than yours.
To send a private message click on my name "ComcastChe", then click send a message.
I was able to confirm my peers in the Executive billing department were able to assist me in getting this resolved. If you need anything else, feel free to send me a private message. Take care!