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$200 Visa Card was promised - never received - status is unfound

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$200 Visa Card was promised - never received - status is unfound

I moved to Illinois in January 2018.  When I signed up with Xfinity TV, Internet, and Home I was rewarded a $200 prepaid Visa Rewards Card.  I was told that after 3 months (90 days) of service and the account in good standing that i would received the gift card in the mail.


I have checked the status multiple times it says there is no information regarding my account.

I have emailed to no avail and i am currently on hold (29.42 minutes right now).

 

I would think this may be a scam, but i have read a few other stories like mine on this forum and they eventually received their cards with the help

of the online agents.

 

Please help me to get my gift card as promised at time of subscribing to the three items i purchased in January.

 

thank you

Imakets