Xfinity plant
Community Forum
Xfinity globe

$120 $5 a month Ipad offer??

Regular Visitor

$120 $5 a month Ipad offer??

Has anyone who did the recent $120 ipad offer actually received their ipads?

I signed up for the offer March 17th 2018, I haven't received anything other than the intial agreement email. I'm already being charged on my bill for the ipad and no one seems to know anything about this promo.

I chat with one Xfinity person, he sends me to a different one who instructs me to call a number. Every person I speak to has zero knowledge of this promotion but every one of them sees the first installment payment on my current bill ..

 


Accepted Solutions
Official Employee

Re: $120 $5 a month Ipad offer??

karynm8621, your iPad has shipped. You'll receive a call soon with the tracking number. 

 

KenF


All Replies
Expert

Re: $120 $5 a month Ipad offer??

I've asked a Comcast employee to help you. You should expect a reply in this thread. 



"Keepin' it clean since '09"
I am not a Comcast employee, just a moderator.
Regular Visitor

Re: $120 $5 a month Ipad offer??

Thank you. Hopefully I'll hear something soon

Regular Visitor

Re: $120 $5 a month Ipad offer??

No one bothered to answer

Expert

Re: $120 $5 a month Ipad offer??


@karynm8621 wrote:

No one bothered to answer


I saw that Smiley Sad I escalated via another channel. You will get a reply soon. 



"Keepin' it clean since '09"
I am not a Comcast employee, just a moderator.
Regular Visitor

Re: $120 $5 a month Ipad offer??

Thank you

Regular Visitor

Re: $120 $5 a month Ipad offer??

Still nothing. the other poster got some help and I haven't heard a thing

Frequent Visitor

Re: $120 $5 a month Ipad offer??

All I have gotten is that they are looking into it, still no status or update either.

Regular Visitor

Re: $120 $5 a month Ipad offer??

Still no help

Official Employee

Re: $120 $5 a month Ipad offer??

Hi, karynm8621. I'll take a look at your iPad order. Send me a private message with your full name and phone number for help. 

 

KenF

Official Employee

Re: $120 $5 a month Ipad offer??

 ; 

I'll update you when I can on our other thread. 

 

KenF

Official Employee

Re: $120 $5 a month Ipad offer??

karynm8621, your iPad has shipped. You'll receive a call soon with the tracking number. 

 

KenF

Regular Visitor

Re: $120 $5 a month Ipad offer??

Thank you