Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
Hi there, Bostonsusu. We appreciate you posting and coming here for support. We do want to say a special thank you for your many, many years as a Comcast customer. We appreciate you! Very sorry to hear about the recent complications with your account. You have come to the right place for support though. We are committed to correcting these issues and getting your account back to normal. Please go ahead and send us a private message with your name (first and last) and current account number. We will review everything on this end and go from there.
To send a private message, please click our name "Comcast_Support" then select "Send a Message" on the right side.